If you are not satisfied with our performance within the first 14 days of your purchase, we will refund the total amount to you. (excluding setup fees)
Scenic City Studios’ proven record and current standing monthly average of an aggregate monthly 99.998% network uptime sets a new standard for reliability. It translates to less than 35 seconds of downtime per month.
Our Uptime Guarantee
Scenic City Studios’ proven record and current standing monthly average of an aggregate monthly 99.998% network uptime sets a new standard for reliability. It translates to less than 35 seconds of downtime per month. Something very rare in today’s industry. Read on to find out why we have excellent uptime and why we can guarantee this!
The strength of our infrastructure and support systems makes it possible for Scenic City Studios to offer an industry-leading 99.5% Guaranteed Uptime policy, covering all websites hosted on our servers. Subject to the terms of the Guaranteed Uptime policy (‘SLA’), a customer’s website will be up and available at least 99.5% of the time in any given calendar month, or the customer will receive a credit towards his or her next month’s Web hosting services, according to the current Service Level Agreement.
Our Uptime Guarantee Credit
In the event that your website is not available for more than 99.5% within a month, Scenic City Studios will credit the following month’s service fee according to the chart shown. The domain name being credited must still be active on our systems during the month following the downtime to receive credit. Maximum credit shall not exceed the basic monthly service charge for the affected month. Credit can only be applied to services for the specific domain name that experienced the downtime and does not have a cash value.
Answers to Common Questions
How do you maintain a good uptime record?
Our servers all have what we like to call watchdogs, if any vital server component such as email, apache, excessive cpu load, or a hardware failure we will automatically receive notification via pager with server ID every 5 minutes until the problem is fixed. This system has allowed us to quickly correct problems that may go unnoticed for long periods of time, it also gives us peace of mind knowing that we can meet and exceed our 99.5% uptime guarantee.
What has your uptime been for the past 6 months?
Although it is hard to summarize the data for all of our servers in our Network Operations Center (NOC), we estimate our uptime has been 99.998% over the past 6 months (plus or minus 0.002%).
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